Privacy Policy | Creating Magic Personal Concierge

Creating Magic Personal Concierge values your privacy and we are committed to safeguarding the information you provide to us. This privacy policy sets out the policies and practices regarding how we collect, use, disclose or otherwise handle your personal information.

CONFIDENTIAL INFORMATION

In connection with your feedback and inquiries, mailing list subscription, online purchase, form submission or use of our website, client portal, products or services, you may be asked to provide personal data or information, including but not limited to your name, email address, phone number, address, billing information, birthday, preferences, interests or any other personally identifiable information ("Confidential Information"). In addition, emails that you send regarding inquiries about our website, products and services may include personal information, comments, photos, videos, logo, attachments or other submissions ("Other Information"). We use this information to support you, understand your needs and deliver personalized and tailored service.

By providing us with Confidential Information or Other Information, you grant us permission to use and store such information. We will use commercially reasonable efforts to maintain the confidentiality and security of your Confidential Information in accordance with this privacy policy.

USE OF CONFIDENTIAL INFORMATION

We may use the Confidential Information we collect from you in the following ways:

To allow us to deliver effective content and product/service offerings;
To build a client profile so that we can personalize and tailor our service to you;
For internal record-keeping purposes;
To improve our website in order to better serve you;
For support and communication related to your feedback and inquiries;
For aggregate, non-identifiable data for research purposes;
To administer a contest, promotion, survey or other site feature;
To quickly process your orders and transactions in our online store; and
To provide you with periodic promotional emails, such as our email newsletter, special offers and announcements.

We will limit the amount and type of information we collect to that necessary to fulfill the purposes we have identified to you, or as otherwise permitted or required by law. If at any time you would like to unsubscribe from future emails, you can email us or follow the instructions at the bottom of each promotional email to be promptly removed.

SECURITY

We implement reasonable security measures to maintain the safety of your personal information against theft, loss and unauthorized access. Our website is hosted on the secure Wix platform which incorporates the highest security measures to protect websites from DDoS attacks, malware and other cyber security threats. However, we cannot guarantee absolute security due to the risks that come with transmitting information electronically over the Internet.

Access to your personal information is limited to authorized employees who treat this information with the highest confidentiality. We do not store or keep your credit card information when you make an online purchase. Where you may be required to login or create a username and/or password to access site features, this information is protected and secure. We do not have access to user passwords and we strongly advise that you do not share your username or password with anyone.

DISCLOSURE OF CONFIDENTIAL INFORMATION

We will protect all Confidential Information and will not disclose it to third parties, except that we may disclose Confidential Information and personally identifiable information as follows:

Pursuant to the provisions in our Terms;
If we are required to do so by law;
In the good-faith belief that such action is necessary to conform to the law;
To comply with any legal process served on us, our partners, employees, sponsors or investors;
To protect and defend our rights or our property or those of our users or purchasers; and/or
To act as immediately necessary in order to protect the personal safety of our users, purchasers, or the public.

We will not sell, share, or disclose your Confidential Information to third parties unless we have your written permission or are required by law to do so.

PAYMENT PROCESSING COMPANIES

All information collected during your purchase of our products or services (e.g. name, address, credit card number, and billing information) is collected by us and our third party payment processing company. We have no responsibility or liability for the privacy and data collection practices and policies of payment processing companies and merchants.

We may use the standard "cookies" feature of major web browsers. Cookies are small pieces of data or text files transmitted by a website and stored on your device’s web browser. We use cookies to help us remember and process the items in your shopping cart, understand and save user's preferences for future visits and compile aggregate data about site traffic and site interactions in order to offer better site experiences and services in the future. We may also use trusted third party services that track this information on our behalf. We do not set any Confidential Information in cookies, nor do we employ any data capture mechanisms on our website other than cookies. You may choose to disable cookies through your own web browser settings. However, disabling this function may diminish your experience on the website and some features of our website may not work as intended.

PIPEDA COMPLIANCE

For individuals in Canada, we process your personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

PIPEDA provides you with the following rights:

Right to Access: You have the right to request access to your personal data and to know how it is being used and disclosed.
Right to Correction: You have the right to request correction of any personal data that is inaccurate or incomplete.
Consent: We will obtain your consent to collect, use, or disclose personal data, except where required or permitted by law.
Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal data at any time.

MODIFICATIONS TO THIS POLICY

This privacy policy is subject to modifications and revisions at any time, as necessary, to ensure that we communicate any changes to our practices. We will notify you on our website of any changes to this policy so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

CONTACT

If you have any questions or concerns about this privacy policy or the collection, use and disclosure of your Confidential Information, please contact us.

Last Updated: January 29, 2025