FAQ'S​

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1. ​What is a personal concierge and why do I need one?
   The term 'concierge' used to be synonymous with hotels and luxury apartments. However, a personal concierge is also someone who assists busy people with their everyday needs, such as grocery shopping, running errands and taking care of the home. Most people have endlessly long to-do lists and not enough time to do it all. This can take a huge toll on their mental and physical health, leading to burnout, depression, exhaustion, stress and work-life imbalance. By using the services of a personal concierge to take some of the responsibilities off your plate, you will have more time to pursue other priorities and enjoy the moments and people that matter to you.
    

2. Who uses the services of a personal concierge?
   Busy people (parents, professionals/executives, business owners, retirees, etc) who recognize that they need help and can't do it all retain the services of a personal concierge to help them to efficiently and effectively manage their lifestyles, their families, their homes and/or their business. We also support seniors who need assistance with their household needs.
    

3. What are your prices?
   We offer premium packages that provide you with a block of concierge hours (for example, a package of 10 hours) to be used towards any service you require, such as grocery shopping, cleaning, home/office organization, home sitting/waiting, etc. Please view our pricing page for more information or contact us for a customized quote.
    

4. How do I request your services?
   The first step would be to contact us for a free consultation. We will meet with you to get to know you and how we can best support you. If we're a good fit for each other and we both want to move forward, we will discuss the best pricing package that suits your needs, we will review and sign the client agreement with you and you will be required to make your payment before service begins.
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5. Are there any additional expenses?
   Yes, the cost of third-party expenses, such as groceries, household goods, storage solutions (baskets, shelving) and contractors, are an additional expense for you. We will work with you to determine your budget and you will be required to send us the funds in advance so that we can complete your purchases.
    

6. What methods of payment do you accept?
   We accept payment by credit card and e-transfer.
    

7. Are there any services that you don't provide?
   We are happy to assist you with any tasks you need support with. However, we reserve the right to decline any request which in our sole discretion violates our code of conduct or privacy policy, any law or regulation, or which we are not qualified or licensed to perform.
    

8. In this day and age of scams and fraud, can we trust you in our home?
   Yes! As our core values state, we value integrity and we build trust. We protect the private details of your home, family and business. We protect ourselves and our clients by carrying commercial liability insurance and WSIB. All team members are required to pass a criminal record and background check before working with us and with our clients.
    

9. What is your cancellation and refund policy?
   Monthly plans can be cancelled with 30 days written notice. Non-recurring plans can be cancelled with 15 days written notice. All fees are non-refundable, unless agreed to in writing.

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Don't see your question on this list? Please feel free to reach out to us and we will be in touch!