FAQ'S​

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1. ​What is a personal concierge and why do I need one?
   A personal concierge acts as a personal assistant, supporting clients with their everyday needs, such as grocery shopping, running errands and taking care of the home. Most people have long to-do lists and not enough time to do it all. This can take a huge toll on their mental and physical health, leading to burnout, depression, exhaustion, stress and work-life imbalance. By using the services of a personal concierge to take some of the responsibilities off your plate, you will have more time to pursue other priorities and enjoy the moments and people that matter to you.
    

2. Who uses the services of a personal concierge?
   Busy people (families, professionals/executives, business owners, etc) who recognize that they need help and can't do it all retain the services of a personal concierge to help them to efficiently and effectively manage their lifestyles, their families, their homes and/or their business so they can focus on the big picture.
   
   Seniors and retirees also use a personal concierge to assist them with their daily household needs.
    

3. What are your prices?
   We offer premium packages that provide you with a block of concierge hours (for example, 10 hours) to be used towards any service you require, such as grocery shopping, cleaning, home/office organization, home sitting/waiting, etc. Please view our pricing page for more information or contact us for a customized quote.
    

4. How do I request your services?
   The first step would be to contact us for a free consultation. We will meet with you to get to know your lifestyle and needs and how we can best support you. If we're a good fit for each other and we both want to move forward, we will discuss the best pricing package that suits your needs, guide you through the client onboarding process and review and sign the client agreement with you.
    

5. What are your response times?​
   For concierge support plans, we require a minimum of 24 hours notice to book any services that you require. For home management plans, we will work with you to create a weekly or monthly schedule based on your lifestyle and needs and any ad hoc requests will require 24 hours notice to book. If you require faster response times or 24/7 availability, we can discuss our executive package.
    

6. Are there any additional expenses?
   Yes, the cost of third-party expenses, such as groceries, household goods, storage solutions (baskets, shelving), travel costs and contractor fees are in addition to your premium package. 
    

7. What methods of payment do you accept?
   We accept payment by credit card and e-transfer only.
    

8. Are there any services that you don't provide?
   We are happy to assist you with any tasks you need support with. However, we reserve the right to decline any request which in our sole discretion violates our code of conduct or privacy policy, any law or regulation, or which we are not qualified or licensed to perform.
    

9. In this day and age of scams and fraud, can we trust you in our home?
   Yes! As our core values state, we value integrity and we build relationships based on trust. Client confidentiality and discretion is important to us and we protect the private details of your home, family and business. We also carry commercial liability insurance and our team members are required to complete a successful background check as part of our employee onboarding process.
    

10. What is your cancellation and refund policy?
    We accept 30 days written notice of cancellation for monthly plans (restrictions apply). Concierge support plans can be cancelled with 10 days written notice. All fees are non-refundable, unless agreed to in writing. 

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Don't see your question on this list? Please feel free to reach out to us with any additional questions and we will be in touch!